Help Center

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional transit time for delivery. If there is a significant delay, we will contact you via email or telephone.

Shipping charges for your order will be calculated and displayed at checkout based on your location and selected shipping method.

We offer the following shipping methods:

✅ Standard Shipping

• Cost: Free for orders over $149.00
• Estimated Delivery Time: 5-7 business days

✅ Express Shipping

• Cost: Determined by location
• Estimated Delivery Time: 2-3 business days

✅ Overnight Shipping

• Cost: Displayed at checkout
• Estimated Delivery Time: Next business day

Once your order has shipped, you will receive a Shipping Confirmation email containing your tracking number(s).

Tracking numbers become active within 24 to 48 hours after shipment.

KokuaVida is not responsible for any customs fees, duties, or taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, VAT, etc.) are the customer’s responsibility.

We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must:

• Be in the same condition that you received it
• Please reach out to our support if you have any questions. We love our customers and want you happy.

To initiate a return, contact us at hello@kokuavida.com. If your return is accepted, we will provide a return shipping label and instructions on how and where to send your package. Items sent back without prior approval will not be accepted.

For any return inquiries, reach out to hello@kokuavida.com.

Please inspect your order upon arrival and contact us immediately if you receive a defective, damaged, or incorrect item. We will evaluate the issue and make it right.

KokuaVida is not liable for products damaged or lost during shipping. If your order arrives damaged, please contact the shipment carrier to file a claim.

✅ Important:

• Save all packaging materials and damaged goods before filing a claim.

Yes, certain types of items are non-returnable:

• Perishable goods (e.g., food, flowers, plants)
• Custom products (e.g., special orders, personalized items)
• Personal care goods (e.g., beauty products)

If you have any questions about a specific item, please contact us.

No, unfortunately, sale items and gift cards are non-returnable.

The fastest way to get what you want is to return your item first. Once the return is accepted, you can make a separate purchase for the new item.

Once we receive and inspect your return, we will notify you of the approval status.

• If approved, the refund will be processed to your original payment method automatically.
• Please note that it may take some time for your bank or credit card provider to process the refund.

Yes! For full details on our return process, please visit our Return Policy.